Refund policy

At Pinot Shop we take great care to pack your wines so that they arrive in good condition. Your parcel is fully insured so if there are any breakages or damage to bottles we will happily replace these items. Contact us by phone 03 6331 3977 or email sales@pinotshop.com with your details.

Should any of your wines be afflicted by the dreaded cork taint, oxidation, leakage or any other ailment we will replace these items too. If your wine of choice is no longer available we will substitute, in consultation with you, a wine of equal or greater value.